Information Technology Technician II - Internal/External

SUPPLEMENTAL QUESTIONNAIRE IS REQUIRED AT THE TIME OF APPLICATION

BRIEF DESCRIPTION
Provide daily service and complex support for District computer hardware and software users by performing a variety of complex technical customer support involving the use of hardware, software, and networks and providing on-site and/or telephone support and assistance to users. Other duties include researching and acquiring knowledge of computer hardware and software, analyzing, troubleshooting, and diagnosing computer hardware and software problems, coordinating resolutions of network hardware, software, and application problems between technical support and end users, communicating effectively with end users, vendors, and contractors, and providing instructions to end users on hardware and software usage.

Installs and maintains computer software by installing operating systems, software, and applications, providing instructions to end users on software/applications, performing software upgrades to operating systems, software, and applications, communicating with vendors and vendor-supplied technical support to resolve software problems, maintaining current knowledge in the operation and application of software, evaluating end user software needs, and assisting in evaluating and testing software. Installs and maintains hardware, peripherals, and components by installing, configuring, and maintaining computers, keyboards, mice, printers, digital senders, scanners, switches, cameras, and replicators, installing internal components such as hard drives, CD/DVD drives, floppy drives, network cards, sound cards, modems, memory, and motherboards, performing hardware upgrades on existing computer equipment, maintaining a current knowledge on the District’s hardware, maintaining and supporting non-Windows based equipment , and reporting hardware failures to appropriate staff or vendors. Trains, supports, and assists users of the District software and hardware systems by communicating effectively, providing technical information to non-technical staff, providing instructions to end users on hardware and software usage, and guiding and supporting team members and end users; producing documentation such as user instructions, technical documentation, drawings, diagrams, flow charts, schematics and presentations. Serves on the information technology help desk by providing telephone and on-site support and assistance to systems, equipment and users, resolving emergency and non-emergency IT problems, adding, removing, updating, and maintaining software on end user work stations, assigning work order tasks to the appropriate staff, and performing Return Merchandise Authorization (RMA) on defective or incorrect hardware/software to vendors.

Education: Associate’s degree, diploma or equivalent from an accredited college, technical, business, vocational or correspondence school in Computer Science, Management Information Systems or a related field. Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half (1.5) years of experience for each (1) year of education.

Experience: Three (3) years of experience supporting users in the operation, maintenance, and implementation of software, hardware, and applications on multiple platforms, including desktop and/or laptop computers, networks, client/servers, enterprises and/or mainframes.
Proof of required education beyond high school, such as college transcripts, diplomas, licenses and/or certificates must be submitted at the time of application, if not substituting experience for the education requirement.

The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application, supplemental questionnaire and proof of education, as outlined above, are required for this position. Applications, supplemental questionnaires and job announcements are available at Human Resources, 2810 O Street, Sacramento, CA 95816, or through our website at www.sacrt.com.

Completed employment application, supplemental questionnaire and proof of education, as outlined above, must be submitted to the Human Resources Department not later than Wednesday, August 30, 2017 at 5:00 p.m. RT does not accept e-mail applications, on-line applications, or late applications regardless of postmark. RT will not process incomplete applications. Resumes are not accepted in lieu of an application, but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298.

RT is an Equal Opportunity Employer. EOE – Minorities/Women/Disabled/Veterans

This position falls under the AFSCME, Local Union 146 Collective Bargaining Unit.

Please click here for the Employment and Supplemental Questionnaire