Community Bus Services (CBS) Dispatcher/Supervisor - Internal/External

SUPPLEMENTAL QUESTIONNAIRE AND OFFICIAL DMV PRINTOUT ARE REQUIRED AT THE TIME OF APPLICATION

JOB SUMMARY

This classification is primarily responsible for performing tasks in the following areas: Radio Dispatch; Telephone Requests for Route Deviation; Data Entry into Scheduling Software; Customer Service; Supervisory Responsibility over CBS Operators and In-Service Vehicles; CBS Data Collection and Tracking. Work mainly involves having primary responsibility for full-time supervision of CBS Operators and in-service vehicles, including controlling routes via radio, taking telephone requests for route-deviations, hiring/firing, and corrective action. This class works under direction regarding the scope and approach to projects or assignments, but procedures and techniques are left to the discretion of the employee. This class provides direct and/or indirect supervision to lower level personnel.

Coordinate and supervise Operators via two-way radio and Mobile Data Computer (MDC), including detouring and deviating vehicles from normal routes, coordinating incidents and accidents with Transportation Supervisors in the field, relaying messages and transfer requests, ensuring on-time performance. Take customer requests over the telephone for route deviations; analyze and communicate to customer whether request can be granted or not; provide customer with any available options; enter requests into Flex-route scheduling software; ensure deviation request is communicated via MDC or radio to Operator; intake customers’ questions, concerns and/or complaints over the telephone, advising customer of status; oversee and record Operators’ sign-on and sign-off times; track all paperwork to be completed and turned in, including, but not limited to time sheets, vacation requests, accident/incident reports, courtesy cards, transfer books, route deviations, detours, on-time performance, missed trips, road calls and passenger counts; counsel operators and apply lower-level discipline according to Departmental procedure and negotiated labor agreement; recommend higher-level discipline to management; and coordinate vehicle services with Bus Maintenance to maintain scheduled operations. Other duties as assigned.

Education: High School diploma or GED.

Experience: Two years of dispatching work experience preferably within the public transit industry including deviated fixed-route type service.

Special Requirements, Licenses and/or Certifications: Must possess a valid California Driver’s License at time of application. Must comply with drug and alcohol testing provisions for safety sensitive employees as required by the FTA, Department of Transportation (49 CFR, Part 655).

Candidates must submit a current and official DMV printout, dated July 16, 2015, or thereafter, at time of application in order to be considered. Only official DMV printouts issued by the Department of Motor Vehicles are acceptable. Online DMV printout will not be accepted.

The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. Final candidates must pass a pre-employment DOT drug test, physical examination and reference check. An employment application, supplemental questionnaire and an official DMV printout, as outlined above, are required for this position. Applications, supplemental questionnaires, job announcements, and copies of the complete job description are available at 2810 O Street, Sacramento, CA 95816, or through our website at www.sacrt.com.

Completed employment application, supplemental questionnaire, and an official DMV printout, as outlined above, must be submitted to the Human Resources Department no later than Wednesday, August 5, 2015, at 5:00 p.m. RT does not accept e-mail applications, on-line applications, or late applications regardless of postmark. Resumes are not accepted in lieu of an application, but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298.
RT is an Equal Opportunity Employer. EOE – Minorities/Women/Disabled/Veterans.

This position falls under the AFSCME Local 146 Collective Bargaining Unit.

Please click here for the Employment and Supplemental Questionnaire