Job & Business Opportunities

Job Summary

This classification is primarily responsible for performing tasks in the following areas: Supervisory/Administrative; Department Administration; Program Policy and Procedure Development and Management; and Field Customer Service. Work mainly involves problem solving and mediating highly conflicting, unexpected, and unusual problems involving multiple groups.

Supervision

Supervision Received: This class works under administrative direction, which includes broad management responsibility for a large program or set of related functions. Work is usually received in terms of goals; review is received in terms of results.

Supervision Exercised: This class may provide direct and/or indirect supervision to lower level personnel.

Distinguishing Characteristics

N/A

Essential Functions

A. Supervisory/Administrative
Duties may include:
Develop and build teams. Delegate, guide, direct, and motivate subordinates. Coach and develop others. Resolve conflicts and negotiate with others. Make personnel decisions, such as interviewing, selecting, hiring, promoting, and disciplining employees. Organize, plan, and prioritize work. Monitor and assess performance. Other duties as assigned.

B. Department Administration
Duties may include:
Plan, develop, manage, and administer the Bus and/or Light Rail Departments. Evaluate routes, schedules and general service operations; make recommendations on service improvements and modifications. Conduct meetings with union officials with respect to the Collective Bargaining Agreements. Confer with management and supervisory staff within the department on grievance and related labor relations issues. Develop and administer department budget. Approve expenditures and implement budgetary adjustments. Represent the District at meetings, hearings or related appointments as required. Other duties as assigned.

C. Program Policy and Procedure Development and Management
Duties may include:
Develop policies and programs to improve transportation operations. Develop and implement goals for the handling of passenger complaints, service emergencies, employee attendance, and related issues. Develop and implement departmental policies, procedures, service standards and quality standards. Prepare written materials, correspondence, notices, and reports. Ensure effective performance and consistent operating practices. Other duties as assigned.

D. Field Customer Service
Duties may include:
Oversee complaint investigations from the general public. Manage the issuance of citations for fare and other ordinance violations. Other duties as assigned.

Job Demands

Physical and Mental Requirements:

• Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting.


• Lifting: frequently up to 10 pounds; occasionally up to 25 pounds.


• Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision.


• Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.


• Hearing/Talking: frequent hearing and talking, in person and on the phone.


• Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.


• Environmental: frequent exposure to noise.

Knowledge and Abilities

Required Knowledge of:

• Principles of labor relations and collective bargaining.


• Principles of administration, leadership, supervision, training, and management.


• Methods and techniques of preparing transportation summary, reports, and transportation related documents.


• English language and communication, both written and oral.


• Principles of transit bus/light rail operations/service, equipment, vehicles, dispatch, radio and road positions in the field.


• Applicable transit federal, state and local laws such as ADA, PUC regulations.


• Budget preparation and cost control.


• Personnel and payroll processes.


• Bus/light rail operations.


• Effective management and motivational techniques.


• Transit specific penal codes and ordinances such as PC832 and PC 12405.7.


• District routes, schedules, rules, and regulations.


• Principles and practices of public relation and/or customer service.

• Learn department specific SOPs and emergency procedures.


• Uniformly apply disciplinary action and related staff decisions.


• Ensure supervisor qualifications in all areas of responsibility/ dispatch, road, and radio positions.


• Ensure that all data collected is accurate, complete and correct.


• Investigate, locate, and retrieve data from archives and record retention areas.


• Comply with the time constraints as outlined in contracts or agreements documentation.


• Resolve issues to the satisfaction of all parties involved.


• Ensure operational requirements are complied with.


• Implement and administer new and existing programs, policies, and procedures.


• Remain current with evolving federal, state and local laws or decisions affecting the department.

• Common word processing software.


• Common spreadsheet software.


• Common database applications.


• ERMS software concepts.


• Accounting or operations software functionality.


• Email, contact management, and scheduling software.


• Project management software.


• Presentation software.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Required Prior Experience:
Seven years of supervisory and administrative work experience within the public transit industry.

Required Prior Education:
A Bachelor’s Degree in Public or Business Administration or related field. Six years of additional qualifying experience may substitute for the required education.