Job & Business Opportunities

Job Summary

Under general supervision, employees in this position perform secretarial duties and office support for the Customer Service Department.

Supervision

Supervision Received: N/A

Supervision Exercised: N/A

Distinguishing Characteristics

N/A

Essential Functions

Duties may include but are not limited to the following: answer telephone and assist caller with information or referral. Determine an appropriate course of action for a variety of subjects and circumstances. Provide customers with transit information such as services, routes, schedules, fares, and District rules/regulations. Determine best possible route and schedule for customers, upon request. Prepare written materials and documents from rough draft, notes, verbal direction, or a dictaphone using computer or typewriter. Compose correspondence, memos, and reports independently. Edit written materials of moderate complexity including technical reports, correspondence, and forms. Establish and maintain automated and hard copy files and records. Input data to maintain and update records, using computer. Obtain and organize data for various projects. Calculate math to verify and submit payroll data. Order, collect and maintain office supplies and materials. Train employees to provide department services.

Other Job Functions: Set up equipment, cash box, and files in photo identification unit. Deliver fare merchandise and literature to various locations. May perform duties that require cash box transactions and sales to District merchants. Assist with community presentations and group travel arrangements. Operate standard office machines such as, computer, printer, copier, 10-key, fax, etc.; and specialized departmental equipment. Proofread all work for accuracy, completeness, and compliance with District standards. Make copies of completed work. Distribute written materials, mail, and related documents. Perform related duties as assigned.

Job Demands

N/A

Knowledge and Abilities

Knowledge of:

• Public transit services and basic operations.


• Customer service and public relations techniques.


• Basic computer operations and various software applications.


• General office practices.


• Standard methods of filing (alphabetic, numeric, chronological).


• Correct English usage, spelling, grammar, and punctuation.

• Type accurately at a net rate of 45 words per minute.


• Operate standard office machines, photo and communications equipment.


• Read English at a level necessary to process routine paperwork.


• Compose written materials independently.


• Edit and proofread written materials accurately.


• Calculate basic math.


• Communicate verbally and in writing with the public and District personnel, in English and in a professional manner.


• Understand and follow oral and written instructions.


• Work independently and demonstrate initiative and good judgement.


• Obtain and maintain a valid Class C California Driver's License issued by the Department of Motor Vehicles.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

High School diploma and two years of District work experience performing clerical duties involved with public contact or customer relations. Must have a satisfactory attendance record.

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