Job & Business Opportunities

Job Summary

Under general supervision, employees in this position provide information related services to transit customers.

Supervision

Supervision Received: N/A

Supervision Exercised: N/A

Distinguishing Characteristics

N/A

Essential Functions

Duties may include but are not limited to the following: Operate PBX console to answer telephone and assist caller with information or referral. Determine best possible route and schedule for customers, upon request. Compute and quote rates for trips using rate table. Answer inquiries and provide information to walk-in customers. Furnish patrons with District literature. Maintain cash box to sell fare merchandise. Collect money, make change and issue receipts. Inventory merchandise and prepare daily deposit.

Other Job Functions: Operate standard office machines such as copier, fax, etc.; and specialized departmental equipment. Maintain files, logs, and records. Distribute written materials, mail, and related items. Train other staff. Participate in community outreach events and presentations. Perform related duties as assigned.

Job Demands

N/A

Knowledge and Abilities

Knowledge of:

• Customer service and public relations techniques.


• Telephone etiquette and procedure.


• Correct English usage, spelling, grammar, an punctuation.

• Read English at a level necessary to interpret transit routes, schedules, maps, and written materials.
  
• Calculate math and cash transactions accurately.


• Communicate verbally with the public and District personnel, in English and in a professional manner.


• Understand and follow oral and written instructions.
• Use good judgement in making routine decisions.


• Learn to write basic correspondence.


• Learn the geography of the local area.


• Learn to use standard office machines and specialized office equipment.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

High School diploma and six months of public contact work experience.