Job & Business Opportunities

Job Summary

This classification is primarily responsible for performing the following duties: Supervise and schedule work activities of Transit Officers; act as liaison to Police Services and other contract security services; process citations and maintain department’s court calendar; investigate incidents, accidents and service complaints; analyze and maintain related statistical data.

Supervision

Supervision Received
This classification works under direction, receiving general instructions regarding the scope and approach to projects or assignments, but procedures and techniques are left to the discretion of the incumbent.

Supervision Exercised
This classification provides direct and/or indirect supervision to lower level personnel.

Distinguishing Characteristics

N/A

Essential Functions

A. Supervisory Administrative.
Duties may include:
Supervise, guide, and counsel staff; plan, schedule and monitor work activities of staff; evaluate and prepare performance appraisals; evaluate, investigate, and recommend disciplinary actions when appropriate; may serve as the District's representative or member of hearing panels; develop and train staff in all aspects of required work activities, legal requirements and District’s policies, procedures, practices, and expectations; provide on-going and refresher training to District personnel as required; maintain training documentation according to District’s requirements; other duties as assigned.

B. Liaison to Police Services and other contract security services.
Duties may include:
Coordinate scheduling and daily activities of staff; coordinate assignments with various RT Departments and contract security services; disseminate information on current events, and policies and procedures to staff; establish communication with RTPS Supervisors and other contract security services regarding staffing and personnel issues; other duties as assigned.

C. Processes Citations and Maintains Court Calendar.
Duties may include:
Review, research and process citations; deliver citations to appropriate court center; pick up copy of court calendar, set and maintain staff court appearances, serve subpoenas, and disseminate appropriate information; prepare and maintain new violator lists and files; analyze, prepare and maintain related statistics and information; prepare reports as required; other duties as assigned.

D. Investigates Incidents, Accidents and Service Issues.
Duties may include:
Respond to and investigates injuries, accidents, incidents, and service issues according to the District's guidelines; respond to, evaluate, determine, and coordinate related emergency services; provide on-site supervision for related accident and emergency incidents when required; evaluate staff and operations to ensure that service is provided according to legal requirements and to agreed service levels; respond to and resolve customer conflicts, complaints and disputes; receive recommendations from the public and forward information to appropriate department; promote an excellent corporate image; other duties as assigned.

E. Analysis and Maintenance of Statistical Data.
Duties may include:
Collect, analyze, prepare and maintain citation information, subpoenas, trial logs, court documents, accident and incident investigation reports, monthly ridership reports, staff schedules and assignments, overtime statistics, and other required information; other duties as assigned.

Job Demands

(1) Mobility: frequent use of keyboard; occasional bending or squatting. (2) Lifting: frequently up to 10 pounds; occasionally up to 25 pounds – subject to reasonable accommodation and will not be a bar for consideration for this position. (3) Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. (4) Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. (5) Hearing/Talking: frequent hearing and talking, in person and on the phone. (6) Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. (7) Environmental: frequent exposure to noise.

Knowledge and Abilities

Required Knowledge of:
District's geographic service area.
Office equipment: computer, key data entry, copier, fax machine.
District authorized ordinances and laws pertaining to issuance of citations.
Policies and procedures on accident investigation.
Operation of radio communications.
Basic mathematics.
Filing procedures, retrieval, duplication and information gathering.
Time management principles.
All emergency and non-emergency train movements.
Effective writing and communication skills.

Required Ability to:
Prioritize and communicate in an efficient manner/elicit pertinent information to analyze, evaluate and determine the nature of the problem and develop resolutions.
Develop and implement operation training programs.
Investigate and assess vehicle and industrial injury accidents.
Directly supervise the work and performance of assigned staff.
Maintain diplomacy while performing duties.
Identify and resolve unsafe situations.
Coordinate radio control operations.
Work with a variety of people in the community.
Operate communication tools.

Required Computer Skills with:
Common word processing software.
Common spreadsheet software.
Common database applications.
ERMS software concepts.
Accounting or operations software functionality.
Email, contact management, and scheduling software.
Presentation software.
.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Prior Education:
Candidate must possess a high school diploma or GED.

B. Required Prior Experience
Two (2) years of fare inspection or other transit security experience at a level comparable to the District's class of Transit Officer; OR four (4) years of general security or investigation experience. Supervisory experience is desirable, but not necessary.

C. Special Requirements:
Driver’s License: Positions in this classification require possession of a valid California driver’s license.

D. Required Knowledge of:
The District's geographic service area.
Authorized ordinances and laws pertaining to issuance of citations, and relative to the transportation industry.
Office equipment including computer, key data entry, copier, and fax machine.
Conflict resolution principles and skills.
Operation of radio communications.
Basic mathematics.
Effective business writing and communication skills.

E. Required Ability to:
Learn and apply District collective bargaining agreements.
Learn and apply the Americans with Disabilities Act (ADA) as it pertains to the transit industry.
Learn and apply court policies and administrative procedures relating to citations, subpoenas and calendaring.
Prioritize and communicate in an efficient manner, and elicit pertinent information to analyze, evaluate and determine the nature of a problem, as well as develop effective resolutions.
Analyze needs, develop and implement staff training programs.
Investigate and assess vehicle and industrial injury accidents.
Directly supervise the work and performance of assigned staff.
Maintain diplomacy while performing duties.
Identify and resolve unsafe situations.
Work effectively with a variety of people in the community.
Protect self and public in situations that require backup.
Obtain and maintain PC832 (Special Officer Training) or equivalent.

F. Required Computer Skills with:
Common word processing software.
Common spreadsheet software.
Common database applications.
Accounting or operations software functionality.
E-mail, contact management, and scheduling software.