Job & Business Opportunities

Job Summary

This classification is primarily responsible for performing the most complex tasks in the following areas: Training Presentation, Training Development, Document and Correspondence Preparation, Information Tracking and Reporting, Public Information Services, and Staff Oversight. This is the advanced journey, highly specialized and/or lead level within this series, responsible for the most complex assignments. Some positions may perform full supervisory duties but do not do so for a preponderance of time. Work mainly involves the gathering and interpretation of data dealing with complex problems and unexpected situations, including making recommendations.

Supervision

Supervision Received: This class works under direction, wherein the employee receives general instructions regarding the scope and approach to projects or assignments, but procedures and techniques are left to the discretion of the employee.

Supervision Exercised: This class may provide direct and/or indirect supervision to lower level personnel; however, this supervisory responsibility is not the primary purpose of the class.

Distinguishing Characteristics

N/A

Essential Functions

This position typically performs many, if not all, of the following functions and duties, as assigned by Department Management or direct supervisor:

A. Training Presentation
Duties may include:
Plan, coordinate, present, and/or facilitate employee training, orientation, and employee development programs. Prepare training curricula and materials. Coordinate trainers/facilitators. Oversee employee participation, behavior, and attendance during training. Direct the physical set up of activities for the training facility. Schedule employees for training. Interpret and explain district, state and federal laws, rules, and regulations. Supervise behind-the-wheel training. Supervise and conduct D.M.V. testing with new operators. Supervise and conduct annual V.T.T. training. Other duties as assigned.

B. Training Development
Duties may include:
Design and develop training and orientation programs, including the more complex programs offered by the District. Analyze and assess training needs of agency; evaluate effectiveness of current programs and provide recommendations on new programs to be offered. Advise departments in developing specialized training programs. Maintain effective communication with education institutions, government agencies and outside contacts. Develop and maintain positive relationship with all levels of District. Formulate complex training plans and determine instructional methodology. Recommend program goals, objectives, and schedules. Select teaching aids, such as training manuals, multimedia visual aids, and references. Develop training evaluation standards and procedures. Maintain up to date knowledge on all new transit equipment in order to train all personnel. Other tasks as assigned.

C. Document and Correspondence Preparation
Duties may include:
Analyze and assess training needs of agency. Prepare highly technical training and assessment reports in a logical, comprehensive manner. Prepare written correspondence to department heads on training needs and staff training activities. Other duties as assigned.

D. Information Tracking and Reporting
Duties may include:
Review employee training records for current license and certificates and
renewals. Ensure the maintenance and retention of required/mandatory training records, including files on all safety sensitive and some non-safety sensitive employees. Ensure training files are current with respect to medical, current commercial drivers license, V.T.T. certs., behind-the-wheel hours, individual specific training requirements, and related documentation. Advise managers/supervisors of employee required/mandatory training needs. Other tasks as assigned.

E. Public Information Services
Duties may include:
Facilitate and coordinate meetings. Represent on committees and task forces. Prepare effective presentations. Conduct off-site recruitment for District. Other tasks as assigned.

F. Staff Oversight
Duties may include:
Plan, prioritize, assign, supervise, and review work of staff. Participate in the selection of staff. Plan and coordinate staff training. Work with employees to correct deficiencies. Observe, train, and guide employees; write performance evaluations. Other duties as assigned.

Job Demands

Physical and Mental Requirements:
Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting.
Lifting: frequently up to 10 pounds; occasionally up to 25 pounds.
Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision.
Dexterity; frequent repetitive motion; frequent writing; frequent grasping, holding, reaching.
Hearing/Talking: frequent hearing and talking, in person and on the phone.
Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.

Environmental: None noted

Knowledge and Abilities

Required Knowledge of:

• Methods and techniques of conducting statistical analyses, and tracking, recording, and presenting statistical data.


• English grammar, punctuation, and spelling.


• Methods and techniques of evaluating training programs and making recommendations on new programs to be offered.


• Effective communication, presentation, and facilitation methods.


• Adult learning principles.


• Transportation Safety Institute certified instructor.


• Required/mandatory State and Federal requirements.


• Training resources and equipment.


• Platform presentation and questioning skills.


• Principles and practices of employee training and development.


• Uses of visual delivery media.


• Department of Transportation Certification in Mass Transit Instructor Orientation and Training.


• Principles and practices of effective public speaking.


• District’s Drug and Alcohol Testing program.


• DMV commercial testing regs.


• Customer service, defensive driving, and emergency procedures.

• Plan, design and implement highly complex training programs.


• Evaluate training program effectiveness.


• Plan, prioritize, assign, supervise, and review work of staff.


• Prioritize and deal with conflicting workload requirements.


• Handle all internal/external contacts with courtesy, diplomacy, and tact.


• Serve a technical advisor to departments on specific training needs.


• Evaluate business and operational activities to assess training needs.


• Read, analyze and interpret agency policies, professional journals, technical publications and government regulations.


• Write reports, business correspondence, and procedure manuals.


• Effectively present information and respond to questions from groups, managers, customers, and the general public.


• Deal with difficult people and situations.


• Learn agency and departmental operating policies, procedures, systems, methods, and tasks.


• Speak clearly and communicate messages to appropriate individuals.


• Organize information clearly and precisely.


• Apply customer service skills, representing the District in a positive way while working with the public.


• Learn SAP system processes related to department and job.


• Extract statistics and written information from reports and transfer to other documents.


• If assigned to operator training, must maintain a valid California Commercial B-P Driver’s License with passenger endorsement and VTT Certificate and be subject to random drug testing per the DOT safety sensitive provisions.

• Common word processing software.


• Common spreadsheet software.


• Common database applications.


• ERMS software concepts.


• Accounting or operations software functionality.


• Email, contact management, and scheduling software.


• Project management software.


• Presentation software.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Required Prior Experience:
Four years of professional training experience. Some positions may also require five years of commercial driving experience. For these positions, certification by the US Department of transportation, In-Transit Instructor, and a valid California Commercial Class B-P drivers license with passenger and air brake endorsements and V.T.T. certificate are required.

Required Prior Education:
An Associate’s Degree in Business Administration, Human Resources Management, or closely related field. An additional three years of qualifying experience may substitute for the required education.