Job & Business Opportunities

Job Summary

This classification is primarily responsible for performing Executive Management level tasks in the following areas: Program, Policy, and Procedure Review, Analysis, and Support; Department Administration; and Project Oversight and Management. Work mainly involves strategic planning, complex problem solving and mediating highly conflicting, unexpected, and unusual problems involving multiple groups. Serves as a key advisor to the District’s General Manager/CEO, and Board of Directors; the COO is the District’s internal subject matter expert on issues involving daily bus and rail operations.

Supervision

Supervision Received
This class works under executive direction of the General Manager/CEO, which includes broad management responsibility for a large program or set of related functions. Work is usually received in terms of goals; review is received in terms of results.

Supervision Exercised
This class provides direct and/or indirect supervision to lower level personnel.

Distinguishing Characteristics

N/A

Essential Functions

Program, Policy, and Procedure Review, Analysis, and Support
Duties may include:
Maintain executive level operational oversight of the District’s Bus and Light Rail System including both day-to-day transportation and maintenance responsibilities, Transit Police and security program and critical business and support functions, including service scheduling and operator training. Perform field reviews of the District’s operations. Participates as a key member of the District’s Capital Program Committee which has responsibility for development of the District’s multi-year Capital Improvement Program. Conduct operations and division staff meetings. Establish, regularly review and monitor performance indicators from each operation’s department. Participate in executive staff meetings. Conduct grievance hearings. Review rules, policies, and procedures for accuracy and consistency. Participate in District Board meetings and committee meetings. May serve on local, regional, and national committees such as the Capitol Corridor Joint Powers Authority, the San Joaquin Valley Rail Committee, APTA committee on public safety, and Operation Lifesaver, a national grade crossing safety organization on behalf of the District. Participate in rail operations and regulatory committee of California Transit Association with CPUC and FRA. Meet with California Public Utilities Commission and Federal Railroad Administration on rail safety issues and the California Highway Patrol Motor Carrier Safety Committee. Other duties as assigned.

Job Demands

(1) Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. (2) Lifting: frequently up to 10 pounds; occasionally up to 25 pounds. (3) Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. (4) Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. (5) Hearing/Talking: frequent hearing and talking, in person and on the phone. (6) Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. (7) Environmental: frequent exposure to noise.

Knowledge and Abilities

Program, Policy, and Procedure Review, Analysis, and Support
Duties may include:
Maintain executive level operational oversight of the District’s Bus and Light Rail System including both day-to-day transportation and maintenance responsibilities, Transit Police and security program and critical business and support functions, including service scheduling and operator training. Perform field reviews of the District’s operations. Participates as a key member of the District’s Capital Program Committee which has responsibility for development of the District’s multi-year Capital Improvement Program. Conduct operations and division staff meetings. Establish, regularly review and monitor performance indicators from each operation’s department. Participate in executive staff meetings. Conduct grievance hearings. Review rules, policies, and procedures for accuracy and consistency. Participate in District Board meetings and committee meetings. May serve on local, regional, and national committees such as the Capitol Corridor Joint Powers Authority, the San Joaquin Valley Rail Committee, APTA committee on public safety, and Operation Lifesaver, a national grade crossing safety organization on behalf of the District. Participate in rail operations and regulatory committee of California Transit Association with CPUC and FRA. Meet with California Public Utilities Commission and Federal Railroad Administration on rail safety issues and the California Highway Patrol Motor Carrier Safety Committee. Other duties as assigned.

Department Administration
Duties include, but are not limited to:
Evaluating and recommending ways to enhance operational effectiveness, contain cost and improve efficiency. Review monthly budget reports from each operations department. Monitor capital spending for projects within the operations division. Review annual budget proposals from each operations department. Develop annual budgets, departmental goals, performance indicators and monitor compliance. Other duties as assigned.

Project Oversight and Management
Duties include, but are not limited to:
Receive and review material from equipment manufacturers regarding new technology. Evaluate technology from other manufacturers and transit operators. Participate in APTA forums on transit operations, technology specifications and service scheduling. Provides executive level direction and oversight for the development of rail, bus, and community bus services programs, vehicle requirements, operator programs, and maintenance requirements. Review specification language with operations, procurement, and engineering staff and provide technical direction. Attend design review meetings with consultants, architects, and engineers to review plans and specifications. Attend meetings with consultants and planning staff to review future capital projects. Review drawings, specifications, and budget estimates for District projects. Other duties as assigned.

V. Required Experience, Education, Knowledge, Skills, and Abilities


C. Required Knowledge of:
Policies, operations, and functions of a regional transit agency.
Laws, ordinances, and regulations affecting transportation services and equipment maintenance.
Principles of administration and program management.
Employer/employee relations and provisions for labor contracts.
State and federal regulations regarding the operation of transit systems and transportation safety.
Rail engineering and construction principles.
Rail transit and railroad engineering, operations, and safety rules.
Budget development and administration.
Transit vehicle technical specifications and standards.
Transit operations and maintenance functions.
Public agency procurement regulations.
Principles of transit service scheduling.

D. Required Ability to:
Ensure the provision of safe, reliable, and quality transit service operations.
Communicate effectively with external organizations and community groups about public transit.
Resolve sensitive issues raised by the community on District operations.
Plan, organize, and direct operations of a regional transit agency.
Serve on assigned local, regional, and national committees.
Prepare clear and concise administrative and technical reports.
Prepare and monitor complex budgets.
Manage and supervise large numbers of employees effectively.

E. Desirable Computer Skills with:
Common word processing software.
Common spreadsheet software.
Common database applications.
ERMS software concepts.
Accounting or operations software functionality.
Email, contact management, and scheduling software.
Project management software.
Presentation software.

Chief Operating Officer


F. Physical and Mental Requirements:
(1) Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. (2) Lifting: frequently up to 10 pounds; occasionally up to 25 pounds. (3) Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. (4) Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. (5) Hearing/Talking: frequent hearing and talking, in person and on the phone. (6) Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. (7) Environmental: frequent exposure to noise.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Required Prior Experience
Ten years of progressively responsible management experience in bus and rail operations.

Required Prior Education
A bachelor’s degree in engineering, business, or a closely related field.
Six years of additional qualifying experience may substitute for the required education.