Job & Business Opportunities

Job Summary

This classification is primarily responsible for performing tasks in several of the following areas: Installation and Maintenance of Software Packages; Installation and Maintenance of Hardware and Peripheral Components; I.T. Help Desk; AS/400 Support; Web Development. This is the entry-level classification in this series, and is typically the trainee level. Work mainly involves the review of information, including summarization, analysis, interpretation and re-presentation in a different format.

Supervision

Supervision Received: This class works under general supervision, wherein the assigned duties require the exercise of judgment or choice among pre-established actions, sometimes without clear precedents and with concern for the consequences of the action. The employee may or may not work in close proximity to his/her supervisor.

Supervision Exercised: This class does not supervise.

Distinguishing Characteristics

N/A

Essential Functions

A. Installation and Maintenance of Software Packages
Duties may include:
Install operating systems; reinstall operating systems and applications. Install various application programs and provide instruction to users of software; perform software upgrades to existing operating systems and applications. Call software vendors or access on-line technical support to obtain software updates. Maintain up-to-date expertise in operation and application of District standard personal computer software. Maintain working knowledge of a wide variety of commonly used software. Assist in the evaluation and testing of various software. Other duties as assigned.

B. Installation and Maintenance of Hardware/Peripheral Components
Duties may include:
Deliver, setup, install, and maintain CPU's. Monitor input devices such as (keyboard, mice), printers, digital senders/scanners, hubs, and switches. Install internal components such as hard drives, floppy drives, NIC's, modems, CD/DVDROM/ R/RW and sound cards. Perform hardware upgrades on existing computer equipment as needed or replace hardware. Maintain up-to-date expertise in the operation of District standard hardware. Other duties as assigned.

C. I.T. Help Desk
Duties may include:
Resolve emergency and non-emergency problems. Add, remove, update and maintain information on work stations or users. Assign work orders to proper individuals when they are submitted. RMA (Return Merchandise Authorization) of defective or incorrect hardware/software to vendors. Other duties as assigned.

D. AS/400 Support
Duties may include:
Install, configure, troubleshoot and maintain all of the hardware and peripheral equipment associated with the AS/400, such as tape drives, DASD, printers, winax cables, etc. Perform weekly system backup to tapes. Print and distribute reports. Other duties as assigned.

E. Web Development
Duties may include:
Create web pages using content provided by various departments. Create e-learning materials that will function in a variety of learning environments. Use client and server-side technologies such as ASP scripts, and Visual Basic programming, etc.. Create innovative solutions to deliver complex web-based applications on an as-needed basis. Other duties as assigned.

Job Demands

Physical and Mental Requirements:

• Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting.


• Lifting: frequently up to 10 pounds; occasionally up to 25 pounds.


• Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision.


• Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.


• Hearing/Talking: frequent hearing and talking, in person and on the phone.


• Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.


• Environmental: frequent exposure to noise.

Knowledge and Abilities

Required Knowledge of:

• Knowledge of computer software methodology and data analysis Techniques and procedures of software and network, support for multiple users.


• Installation, configuration and troubleshooting processes for operating systems (DOS, Windows 98/2000, NOS: Novell).


• Office Suites (Microsoft and WordPerfect), Email (GroupWise), Inter/Intranet.


• Solve software problems in a logical manner.


• Communicate effectively with District personnel and some public.


• Principles practices and techniques of customer service.


• Systematic approach to problem solving.


• Time management and organizational skills.


• Knowledge of IS Help Desk procedures for handling phone calls from District employees.


• Knowledge of computer hardware installation, configuration, and troubleshooting processes.


• Research methodology and data analysis techniques.


• Networking and accessory equipment support for multiple users.


• Computer hardware/software installation on mainframes system.


• Computer flowchart configuration on mainframe systems.


• FrontPage 2000 to write either raw HTML code or ASP script.

• Solve technical problems in logical manner.


• Communicate effectively with end users and vendors.


• Ability to follow written IS Help Desk procedures.


• Communicate effectively with the District customers.


• Maintain working knowledge of a wide variety of commonly used hardware.


• Provide instruction to users of hardware.


• Use troubleshooting and analytical skills, and apply technical competency. Understand the attitudes and perspectives of supervisors, co-workers, and employees.


• Follow verbal and/or written instructions.


• Install, configure, troubleshoot, and maintain all of the software applications used by the District.


• Communicate technical information to non-technical users.


• Utilize time management skills and multi-tasking capabilities.


• Work independently within established guidelines.


• Work effectively in a diversified team, guiding and supporting team members.


• Establish and maintain cooperative working relationships with employees, co-workers, managers and vendors.


• Handle multiple and parallel projects.


• Ability to install, configure, troubleshoot and maintain all of the hardware and peripheral equipment used by the District.


• Prioritize work orders and be flexible when emergencies occur.


• Prioritize work orders and be flexible when emergencies occur.


• Conduct research (via phone or internet) to obtain undocumented solution(s) for difficult hardware/software problems.


• Design website structures and navigation systems that will fit for District purposes.


• Utilize and document HTML tricks such as browsers workarounds, develop undocumented code snippets, etc.


• Ensure that applications and procedures function correctly on a range of browsers.


• Work in a "team environment" that advises department staff on the best practice and development in new web applications.


• Keep apprised of latest methods and skills for an evolving web environment.

• Common word processing software.


• Common spreadsheet software.


• Common database applications.


• ERMS software concepts.


• Accounting or operations software functionality.


• Email, contact management, and scheduling software.


• Project management software.


• Presentation software.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Required Prior Experience:
One year of work experience in an IS department at the professional level.

Required Prior Education:
A Bachelor of Science Degree from an accredited college or university in Computer Science or closely related field. An additional six years of qualifying experience may substitute for the required education.